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Terms & Conditions

These basic Terms of Service govern the engagement of J.J Electrical (referred to as "we," "us," or "our") for services by the Client ("you").

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1. Contact Information

The best ways to contact us are:

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2. Quotations and Booking

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2.1 Quotations

  • All quotations are free and valid for 30 days.

  • Any changes to the work scope or additional work requested on-site must be agreed upon in writing before being carried out.

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2.2 Deposits

  • Medium Projects: A deposit (typically 20% to 40%) may be required for materials and scheduling.

  • Large Projects: A staged payment schedule will be agreed upon in advance.

  • Work will only be scheduled once any required deposit has been received.

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3. Payments and Invoicing

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3.1 Invoicing

  • Invoices are issued upon completion of work, or at agreed stages for larger projects.

  • We reserve the right to withhold certificates and documentation until the invoice is paid in full.

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3.2 Payment Terms

  • Standard Clients: Payment is due within 7–14 days of the invoice date.

  • Commercial Clients: Payment is typically due within 30 days.

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3.3 Late Payments

We reserve the right to:

  • Charge a fee for overdue invoices.

  • Suspend any ongoing or future work until outstanding amounts are settled.

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4. Cancellations and Call-Outs

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4.1 Cancellations

  • Jobs cancelled within 24 hours of the scheduled time may incur a cancellation or call-out fee.

  • Deposits for custom-ordered materials are non-refundable once the order has been placed.

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4.2 Call-Outs

  • Standard call-out fees, where applicable, are due at the time of attendance.

  • Higher rates apply for emergency call-outs (evenings, weekends, holidays), which will be confirmed with you beforehand.

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5. Workmanship and Liability

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5.1 Workmanship Guarantee

  • All workmanship is guaranteed for 12 months against defects resulting from installation errors by us.

  • This guarantee does not cover: damage caused by misuse, external factors, or interference by others.

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5.2 Material Warranties

  • Materials and equipment are covered by the manufacturer’s warranty. We will assist with manufacturer claims where possible.

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5.3 Basic Liability

  • We aim to carry out work safely and professionally. Our liability for loss or damage is limited to the value of the service provided.

  • We are not responsible for:

    • Pre-existing faults or issues with your property's wiring.

    • Damage caused by old, unsafe, or non-compliant wiring discovered during our work.

    • Loss of profit or business disruption caused by necessary downtime.

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6. Client Responsibilities and Site Access

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  • The Client must provide safe, unobstructed access to the work area.

  • The area must be made free from hazards (e.g., clearing items, disclosing known issues like asbestos).

  • The Client is responsible for protecting or removing valuables.

  • Making good (e.g., patching plaster, decorating, flooring) after necessary access work is not included unless explicitly stated in the quotation.

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