Terms & Conditions

These basic Terms of Service govern the engagement of J.J Electrical (referred to as "we," "us," or "our") for services by the Client ("you").

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1. Contact Information

The best ways to contact us are:

• Phone: 01202 985494

• Mobile/Message: 07528 928 963

• Email: joe@jjelectricalcontractor.co.uk

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2. Quotations and Booking

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2.1 Quotations

• All quotations are free and valid for 30 days.

• Any changes to the work scope or additional work requested on-site must be agreed upon in writing before being carried out.

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2.2 Deposits

• Medium Projects: A deposit (typically 20% to 40%) may be required for materials and scheduling.

• Large Projects: A staged payment schedule will be agreed upon in advance.

• Work will only be scheduled once any required deposit has been received.

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3. Payments and Invoicing

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3.1 Invoicing

• Invoices are issued upon completion of work, or at agreed stages for larger projects.

• We reserve the right to withhold certificates and documentation until the invoice is paid in full.

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3.2 Payment Terms

• Standard Clients: Payment is due within 7–14 days of the invoice date.

• Commercial Clients: Payment is typically due within 30 days.

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3.3 Late Payments

We reserve the right to:

• Charge a fee for overdue invoices.

• Suspend any ongoing or future work until outstanding amounts are settled.

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4. Cancellations and Call-Outs

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4.1 Cancellations

• Jobs cancelled within 24 hours of the scheduled time may incur a cancellation or call-out fee.

• Deposits for custom-ordered materials are non-refundable once the order has been placed.

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4.2 Call-Outs

• Standard call-out fees, where applicable, are due at the time of attendance.

• Higher rates apply for emergency call-outs (evenings, weekends, holidays), which will be confirmed with you beforehand.

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5. Workmanship and Liability

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5.1 Workmanship Guarantee

• All workmanship is guaranteed for 12 months against defects resulting from installation errors by us.

• This guarantee does not cover: damage caused by misuse, external factors, or interference by others.

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5.2 Material Warranties

• Materials and equipment are covered by the manufacturer’s warranty. We will assist with manufacturer claims where possible.

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5.3 Basic Liability

• We aim to carry out work safely and professionally. Our liability for loss or damage is limited to the value of the service provided.

• We are not responsible for:

  • Pre-existing faults or issues with your property's wiring.

  • Damage caused by old, unsafe, or non-compliant wiring discovered during our work.

  • Loss of profit or business disruption caused by necessary downtime.

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6. Client Responsibilities and Site Access

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• The Client must provide safe, unobstructed access to the work area.

• The area must be made free from hazards (e.g., clearing items, disclosing known issues like asbestos).

• The Client is responsible for protecting or removing valuables.

• Making good (e.g., patching plaster, decorating, flooring) after necessary access work is not included unless explicitly stated in the quotation.